As organizations and their clients’ needs become more complex, the technology they provide for their clients must evolve with those needs in mind. This was the case for Xylem, a keystone organization in the world of water utility management. Xylem’s Fluid Smart Technologies system is used to manage stationary and mobile water pumps. It required important updates in order to meet evolving user needs and improve the application’s overall functionality. BLDG25 reimagined this system in accord with key insights from both field users and internal administrators.